How To Deal With Your Email Once and For All

I don’t know about you, but recently checking and responding to my email, text messages, and social media messages as a solo started to drive me a little batty. The constant demand from these requests to “read me,” “respond to me” or “look at me” along with the day-to-day tasks of actual legal work left me feeling overwhelmed and anxious.  So when it came to my inbox, I started to behave like someone watching a scary movie. I covered my eyes so I wouldn’t see the scary parts. The problem with that approach is significant. First, I want to service my clients well, and communication is a huge part of customer service.  I recently conducted a market research survey, and the number one complaint was the lack of attorney-client communication.  The problem with that complaint is that the perception of why attorneys fail to communicate is arrogance and a lack of concern for their client’s issues.  The public does not understand that the real issue is overwhelm. When you do the mentally dema…