On Getting Past No

Not long after New Years, I called my health insurance administrator because I hadn't received my new card. Per my insurance plan requirements, I have to re-enroll each year. So several weeks before this call, I had done just that. I completed the renewal process online and called to confirm a few times. So you can imagine my concern when I still hadn't received my insurance card several days into the New Year.
On the call, I was met by a customer service rep who's only job, it seemed, was to tell me no. No, my application wasn't complete. No, I didn't have insurance. And no, there was nothing she could do about it.
This string of no's didn't make sense to me. Partly because two other customer service reps told me the exact opposite when I called to confirm my application. But also because my insurer never notified me that there was a problem. And they send me notices for everything. I have an overworked shredder to prove it.
Despite explaining all this to the customer service age…
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